Scroll down below to submit an eConsult or find out more information.
Step 1 - Want clinical advice on a problem or have a request for the practice? Start an eConsult here.
Step 2 - Choose the relevant section for your need or request.
Step 3 - Fill out the information requested. Please note questions may change depending on your input.
Step 4 - We will then review the eConsult enquiry you have submitted and will decide on the next best step to help you, this means you may not need to visit the practice for an appointment.
Still unsure how eConsult works? Watch this short video walkthrough here.
View below some frequently asked questions about eConsult...
An online consultation is a form of digital triage. Patients go online an submit information about medical or administrative requests to their own doctors. This request is sent to the GP practice to decide on the right care.
Patchs is the most widely used online consultation platform used in the NHS. Patchs can be accessed from your own NHS GP practice website. Patchs collects the information about your request and sends it to the GP practice. The GP practice staff will then triage (sort) each patient so that everyone gets the right care as quickly and as safely as possible.
Patient safety is of the utmost importance to us. Our red-flagging directs to more critical care if needed, we highlight areas of medical significance or interest in the eConsult reports that are read by the practice and we review all our questionnaires regularly to ensure they are safe. You can read about eConsults privacy policy here.
Patchs is a data processor, they collect patient information and then pass it onto the practice in a format that makes it easy for the practice to read. Once they have passed it to the practice (usually in a matter of seconds) we delete any identifiable patient information.
eConsult asks you questions about your symptoms or existing condition and only takes a few minutes to complete. After filling in some details about you, to verify who you are, your enquiry/request is sent to your GP practice, so that they can help you. In having this information up front, your practice can then decide on the best course of action for helping you manage your symptoms and condition, and this may mean you don’t have to come into the surgery unnecessarily.
If your symptoms sound very serious, the system has been built with the clinical knowledge to know that you may need help more quickly than your practice can provide – in these cases, it will stop you from completing your submission and suggest that you seek urgent medical advice.
You won’t have to queue on the phone as soon as the practice opens in order to get an appointment – you simply tell the practice what you need help or advice for, and they will let you know if you need a face to face appointment, and how soon this needs to be.
The service will make interacting with your GP more convenient – you may not have to come into the practice to get help, meaning you don’t have to take unnecessary days off from work or can stay at home if you feel poorly.
If your problem might be treated without a face-to-face appointment, saving you a trip to your practice. Instead, your GP may call you to discuss the best next steps, send you for tests before a face-to-face appointment, or send your prescription to the local pharmacy to be collected.
